• Where is my order?
• Can I change the shipping address for my order?
• Can I change the billing address for my order?
• Can I change the email address for my order?
• Can I modify my order after I have placed it?
• Can I cancel my order after I have placed it?
• I received a package but it wasn’t my order.
• Do you offer tax-exempt orders?
• How do you remove sales tax?
• I received the wrong item.
• I am missing item(s) in my order.
• I received broken item(s) in my order.
• I broke my battery! Please help!
• Do we offer wholesale accounts/discounts?

• How can I pay for my order?
• How do I use PayPal to pay for my order?
• How do I pay using a wire transfer?
• How do I pay using a check?
• It looks like I have been charged twice for my order.

• How can I track my package?
• How long does my order take to deliver?
• Is MaxAmps certified to ship dangerous goods?
• What countries can you deliver to?

• Can I ship my batteries back to MaxAmps?
• What is a factory defect?
• What is a failure from improper storage?
• What is a use error failure?
• How do I get a refund or exchange?

• Are you ISO 9001 certified?
• Are you ISO 14001 certified?
• What if I have a failed battery?
• How do I dispose of a LiPo battery?
• Are lithium batteries dangerous?
• Can I take my batteries on a plane?
• What types of batteries does MaxAmps offer?
• What is the MaxAmps hard case?
• What is the MaxAmps state of charge indicator?
• What is the MaxAmps built in balance lead?
• What is internal self balancing?
• What is DroneCAN communication?
• What is a battery handle?
• What should I set my voltage cutoff at?
• Do you offer first article inspection?
• What are the pros of lithium batteries?
• What are the cons of lithium batteries?
• Should I use an adapter to hook to my vehicle?
• My ESC connector doesn’t match my battery connector. What should I do?
• Do you offer black XT90's?
• What is a battery tap?
• What is a battery lead?
• What does AWG or gauge mean when referring to wire?
• What does LiPo stand for?
• What does mAh(milliamp hour) mean?
• What does Wh(watt hour) mean?
• What does V(voltage) mean?
• What does S(series) mean?
• What does P(parallel) mean?
• What does recommended landing voltage mean?
• What is the best performing battery?
• What battery will last the longest in my application?
• What battery will give me the most punch?
• Is the “C” rate too high for my application?
• Can MaxAmps build a bigger battery than what is listed on the site?
• What is a BMS(Battery Management System)?
• What BMS units are available for my battery?
• What is a Smart Battery?
• Do you offer HV(high-voltage) LiPo batteries?
• Does the internal self balancing feature interfere with the normal balance charging process?
• Do I still need a balance lead if choosing self balancing?
• Why do you no longer offer LiPo batteries for RC?

• Do your chargers come with the correct connectors to fit my battery?
• What is the best charger for my battery?
• What is a power supply?
• Do I need a power supply?
• How do I charge my battery?
• How long does it take to charge a battery?
• Can I use an adapter to charge my battery?