Customer Care
- Where is my order?
- Can I change the shipping address for my order?
- Can I change the billing address for my order?
- Can I change the email address for my order?
- Can I modify my order after I have placed it?
- Can I cancel my order after I have placed it?
- I received a package but it wasn’t my order.
- Do you offer tax-exempt orders?
- How do you remove sales tax?
- I received the wrong item.
- I am missing item(s) in my order.
- I received broken item(s) in my order.
- I broke my battery! Please help!
- Do we offer wholesale accounts/discounts?
- How can I pay for my order?
- How do I use PayPal to pay for my order?
- How do I pay using a wire transfer?
- How do I pay using a check?
- It looks like I have been charged twice for my order.
- How can I track my package?
- How long does my order take to deliver?
- Is MaxAmps certified to ship dangerous goods?
- What countries can you deliver to?
- Can I ship my batteries back to MaxAmps?
- What is a factory defect?
- What is a failure from improper storage?
- What is a use error failure?
- How do I get a refund or exchange?
- Are you ISO 9001 certified?
- Are you ISO 14001 certified?
- What if I have a failed battery?
- How do I dispose of a LiPo battery?
- Are lithium batteries dangerous?
- Can I take my batteries on a plane?
- What types of batteries does MaxAmps offer?
- What is the MaxAmps hard case?
- What is the MaxAmps state of charge indicator?
- What is the MaxAmps built in balance lead?
- What is internal self balancing?
- What is DroneCAN communication?
- What is a battery handle?
- What should I set my voltage cutoff at?
- Do you offer first article inspection?
- What are the pros of lithium batteries?
- What are the cons of lithium batteries?
- Should I use an adapter to hook to my vehicle?
- My ESC connector doesn’t match my battery connector. What should I do?
- Do you offer black XT90's?
- What is a battery tap?
- What is a battery lead?
- What does AWG or gauge mean when referring to wire?
- What does LiPo stand for?
- What does mAh(milliamp hour) mean?
- What does Wh(watt hour) mean?
- What does V(voltage) mean?
- What does S(series) mean?
- What does P(parallel) mean?
- What is the best performing battery?
- What battery will last the longest in my application?
- What battery will give me the most punch?
- Is the “C” rate too high for my application?
- Can MaxAmps build a bigger battery than what is listed on the site?
- What is a BMS(Battery Management System)?
- What is a Smart Battery?
- Do you offer built in BMS(Battery Management Systems)?
- Do you offer HV(high-voltage) LiPo batteries?
- Does the internal self balancing feature interfere with the normal balance charging process?
- Do I still need a balance lead if choosing self balancing?
- Why do you no longer offer LiPo batteries for RC?
Order Issues
- Where is my order?
- Can I change the shipping address for my order?
- Can I change the billing address for my order?
- Can I change the email address for my order?
- Can I modify my order after I have placed it?
- Can I cancel my order after I have placed it?
- I received a package but it wasn’t my order.
- Do you offer tax-exempt orders?
- How do you remove sales tax?
- I received the wrong item.
- I am missing item(s) in my order.
- I received broken item(s) in my order.
- I broke my battery! Please help!
- Do we offer wholesale accounts/discounts?
Battery Tech
- Are you ISO 9001 certified?
- Are you ISO 14001 certified?
- What if I have a failed battery?
- How do I dispose of a LiPo battery?
- Are lithium batteries dangerous?
- Can I take my batteries on a plane?
- What types of batteries does MaxAmps offer?
- What is the MaxAmps hard case?
- What is the MaxAmps state of charge indicator?
- What is the MaxAmps built in balance lead?
- What is internal self balancing?
- What is DroneCAN communication?
- What is a battery handle?
- What should I set my voltage cutoff at?
- Do you offer first article inspection?
- What are the pros of lithium batteries?
- What are the cons of lithium batteries?
- Should I use an adapter to hook to my vehicle?
- My ESC connector doesn’t match my battery connector. What should I do?
- Do you offer black XT90's?
- What is a battery tap?
- What is a battery lead?
- What does AWG or gauge mean when referring to wire?
- What does LiPo stand for?
- What does mAh(milliamp hour) mean?
- What does Wh(watt hour) mean?
- What does V(voltage) mean?
- What does S(series) mean?
- What does P(parallel) mean?
- What is the best performing battery?
- What battery will last the longest in my application?
- What battery will give me the most punch?
- Is the “C” rate too high for my application?
- Can MaxAmps build a bigger battery than what is listed on the site?
- What is a BMS(Battery Management System)?
- What is a Smart Battery?
- Do you offer built in BMS(Battery Management Systems)?
- Do you offer HV(high-voltage) LiPo batteries?
- Does the internal self balancing feature interfere with the normal balance charging process?
- Do I still need a balance lead if choosing self balancing?
- Why do you no longer offer LiPo batteries for RC?